Withdrawal period

Oxan SA grants a withdrawal period of 14 calendar days from the date of delivery of the products and undertakes to take them back, provided that the latter are neither damaged nor opened, and are still in their original packaging ( control labels intact, not peeled off

For any return of merchandise or cancellation of an order, administrative costs apply. These costs amount to 10% of the selling price of the returned product (s). These fees cover administrative and logistical costs. Shipping and return costs are also the responsibility of the customer.

The right of withdrawal does not apply to contracts relating to the supply of products abroad (deliveries made outside Switzerland) as well as to all products in the "Lingerie" category and all cosmetic-type products ( lubricants, creams, cleansers, etc.)

For any withdrawal, a return request is mandatory (see below).

Returns

For any return related to a delivery error, a defective product, etc. a return request is mandatory. All return requests must be made by e-mail to info@qoqi.ch. Defective and warranty products will in all cases be replaced by a new and identical product, unless the product in question is no longer available, in which case a credit note or a replacement item will be offered to the customer.

The return costs remain, in all cases, the responsibility of the customer.