Deliveries, delivery times and shipping costs

Deliveries in Switzerland
Free shipping for all orders of CHF 60.00 and more delivered in Switzerland. A contribution of CHF 4.50 will be required for orders with an amount less than CHF 60.00 .

Delivery times are generally 2 to 3 working days and never exceed a week when the items are in stock. When items are being restocked, the lead time is determined by the availability of the product (s) aupr è s from distributors / manufacturers. The status of the item and the delivery time are then clearly indicated on the product sheet. Items being restocked are usually delivered within 2 weeks. If there is any problem relating to the availability of the item or its transit time, we will contact you personally to inform you of the situation.

These times are however indicative and are not guaranteed. The customer can at any time request by e-mail an estimate of the delivery time of his order.

Deliveries outside Switzerland
Shipping costs are free for all orders of 100.- and more delivered outside Switzerland.

For orders outside Switzerland for an amount less than CHF100.00, the contribution to shipping and packaging costs will vary depending on the country.

Participation of CHF 9.00 for the following countries: Germany, Andorra, Austria, Belgium, Bulgaria, Denmark, Spain, Finland, France mé tropolitan, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Su è de.

The contribution to the shipping and packaging costs is è ve à CHF 18.00 for the following countries: Canada, Cyprus, Croatia, Estonia, United States of America, Gibraltar, Gr è ce, Guernsey, Hungary, Isle of Man, Faroe Islands, Iceland, Jersey, Latvia, Lithuania, Malta, Mexico, Norv ège, Poland, R Tch Republic è que, Romania, San Marino, Slovakia, Slovenia, Turkey.

Orders shipped outside Switzerland are invoiced free of tax. When going through customs and according to the customs legislation of your country, the VAT of the country of destination may be payable to you factur ée with customs fees.

For delivery times outside Switzerland, it is generally necessary to add 1 week to 10 days more to the delivery time in Switzerland.

Carrier failure / error in address

Oxan S.A. cannot be held responsible for any delay in delivery resulting from an error or delay by the delivery provider. A delay in delivery resulting from an error or a delay of the delivery provider does not give the right to any compensation or refund and does not allow the cancellation of an order free of charge.

In the event of an error in the wording of the recipient's contact details, Oxan SA cannot be held responsible for the impossibility in which it could be to deliver the product (s) ordered .

Discretion and confidentiality

Our packages are discreet and do not mention our site QoQi.ch.

The name of the sender is "Oxan S.A.". The contents of the package as well as the delivery slip are not visible. For overseas deliveries that require a description of the contents for Customs, the terms are chosen with great care to protect your privacy.

Your personal data is handled in this manner è re confidential and will never be commoncommunicated to third parties. Your postal address will under no circumstances be used for advertising mailings.